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  • 01 Understanding governance
    • 1.0 Understanding governance
    • 1.1 The important parts of governance
    • 1.2 Indigenous governance
    • 1.3 Governance in Aboriginal and Torres Strait Islander organisations
    • 1.4 Case studies
  • 02 Culture and governance
    • 2.0 Culture and governance
    • 2.1 Indigenous governance and culture
    • 2.2 Two-way governance
    • 2.3 Case studies
  • 03 Getting started
    • 3.0 Getting started on building your governance
    • 3.1 Assessing your governance
    • 3.2 Mapping your community for governance
    • 3.3 Case studies
  • 04 Leadership
    • 4.0 Leadership for governance
    • 4.1 Aboriginal and Torres Strait Islander leadership
    • 4.2 The challenges of leadership
    • 4.3 Evaluating your leadership
    • 4.4 Youth leadership and succession planning
    • 4.5 Building leadership capacity to govern
    • 4.6 Case studies
  • 05 Governing the organisation
    • 5.0 Governing the organisation
    • 5.1 Roles, responsibilities and rights of a governing body
    • 5.2 Accountability: what is it, to whom and how?
    • 5.3 Decision making by the governing body
    • 5.4 Governing finances and resources
    • 5.5 Communicating
    • 5.6 Future planning
    • 5.7 Building capacity and confidence for governing bodies
    • 5.8 Case studies
  • 06 Rules and policies
    • 6.0 Governance rules and policies
    • 6.1 What are governance rules?
    • 6.2 Governance rules and culture
    • 6.3 Running effective meetings
    • 6.4 Policies for organisations
    • 6.5 Case studies
  • 07 Management and staff
    • 7.0 Management and staff
    • 7.1 Managing the organisation
    • 7.2 The governing body and management
    • 7.3 Managing staff
    • 7.4 Staff development and training
    • 7.5 Case studies
  • 08 Disputes and complaints
    • 8.0 Dealing with disputes and complaints
    • 8.1 Aboriginal and Torres Strait Islander and non-Indigenous approaches
    • 8.2 Core principles and skills for dispute and complaint resolution
    • 8.3 Disputes and complaints about governance
    • 8.4 Your members: dealing with disputes and complaints
    • 8.5 Organisations: dealing with internal disputes and complaints
    • 8.6 Practical guidelines and approaches
    • 8.7 Case studies
  • 09 Nation building and development
    • 9.0 Governance for nation rebuilding and development
    • 9.1 What is nation rebuilding?
    • 9.2 Governance for nation rebuilding
    • 9.3 Governance for sustained development
    • 9.4 Networked governance
    • 9.5 Kick-starting the process of nation rebuilding
    • 9.6 Case studies
  • Glossary
  • Useful links
  • Acknowledgements

Tips: Managing and maintaining relationships with professionals

These are some general guidelines that your organisation, community or group can use when engaging external professional expertise.

  • Identify good experts. Check the professional websites of the people you want to engage so you can read and evaluate their code of conduct and ethics guidelines.
  • Use your existing networks and ask other communities to find out about people’s previous experience with the same professionals.
  • Above all, check references of the professionals you want to engage. Conduct a face-to-face interview where possible, and ask for samples of their previous work.
  • Choose someone who’s keen. Look for individuals who show a genuine interest in your organisation and community, who are committed to spending the time that you need on your projects, and who want a long-term relationship.
  • Engage people who have a proven track record in working on the issue, and in writing reports in a style that is easily accessible to your members.
  • Balance cost with efficiency. Remember that university academics—whose overheads are normally covered by their institutions—usually cost much less than consultants, but a consultant may work more quickly and efficiently.
  • Establish effective contracts or other forms of agreements. These may vary according to whether the work is voluntary or paid. You may have to call for competitive bids; however, you may get better value by engaging someone who costs more but has experience and expertise in dealing with a particular issue, or has worked with the community for a long time.
  • If possible, start with a small contract or project as a test run, with the understanding that good work and relationships will lead to larger projects or assignments.
  • Develop clear terms of reference in the contract right from the start, including specific deliverables, methodologies and timelines.
  • Keep the contractor fully informed. Give the expert the protocols that will be used when consulting with members or stakeholders, and your organisation’s policies and codes of conduct.
  • Get agreement on the content of reports. When a written report is required, ensure that the contract or agreement states that the expert should discuss the contents with management before writing the report.
  • Ensure that the costs of the work meet industry standards. Competitive bids may help but it is also wise to check daily rates and the time estimated for each task.
  • Check who is doing the work—senior or junior experts. Clarify in the contract the time allocated for the senior and junior experts. Also clarify how much they will contribute to training and mentoring people within your organisation or community.
  • State a maximum cost for the work. If there are extensions or additions to the work, make sure these are confirmed in writing and that a new cost is firmly established.
  • Make someone in your organisation responsible. Allocate a specific person in your organisation or group to monitor the contract or agreement.
  • Conduct a face-to-face exit interview. As well as a written report, it can be helpful to have a face-to-face exit interview with key leaders, management and the expert to discuss their findings.
  • Get feedback from the expert. When the work is finished, get feedback from the expert about the whole process and, if applicable, how they think it could have been improved. Also get feedback from the members of your organisation or community who were involved.

Adapted from Graham, J and Bassett, M. 2005. Building Sustainable Communities: Good Practices and Tools for Community Economic Development, Institute on Governance, Canada.

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Case Studies

NPY Women’s Council – strong culture, strong women, strong communities

  NPY Women’s Council (NPYWC) was set up in 1980 and incorporated in 1994.  The organisation was founded in response to the concerns of Aboriginal and Torres Strait Islander women throughout the APY lands.   The women were concerned about the …

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Murdi Paaki Regional Assembly

Self-determination and community control The Murdi Paaki Regional Assembly (MPRA) is comprised of the Chairs or representatives of 16 Aboriginal Community Working Parties (CWP’s) across the Murdi Paaki Region of NSW. MPRA see self-determination as the key success to their …

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NPY Women’s Council: Building your cultural guiding principles into your rulebook

The NPY Women’s Council became incorporated under new legislation in 2008. The council undertook a significant period of consultation with its members—spread across a large geographic region—in the lead-up to lodging its new rulebook (formally known as the constitution) with …

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News

ORIC Top 500 Report 2014-15

The Office of the Registrar of Indigenous Corporations (ORIC) released the 2014-2015 top 500 Aboriginal and Torres Strait Islander corporations report in December 2015. This is ORIC’s seventh report on the top 500 Aboriginal and Torres Strait Islander corporations. It collates and …

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Social Justice Commissioner launches 2014 Social Justice and Native Title Report

Mr Mick Gooda is the current Aboriginal and Torres Strait Islander Social Justice Commissioner. The Commissioner has a unique role at the Australian Human Rights Commission, responsible for advocating for the recognition of the rights of Indigenous Australians. As part …

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Overcoming Indigenous Disadvantage: Key Indicators 2014 Report

The Overcoming Indigenous Disadvantage report: Key Indicators 2014 (OID Report) was released by the Productivity Commission in November 2014. The OID Report measures the wellbeing of Australia’s Indigenous peoples. The report provides information about outcomes across a range of strategic …

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The Australian Indigenous Governance Institute

The Australian Indigenous Governance Institute is a unique Indigenous led national centre of governance knowledge and excellence. We know that practically effective and culturally legitimate governance is the staple building block for delivering real change.

We assist Indigenous Australians in their diverse efforts to determine and strengthen their own sustainable systems of self-governance by identifying world-class governance practice, informing effective policy, providing accessible research, disseminating stories that celebrate outstanding success and solutions, and delivering professional education and training opportunities.

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